Privacy Policy

Introduction

At Double B Excavations and Grade LLC, located at 6752 Blacksnake Road, Utica, OH 43080, we respect the privacy of our clients and are committed to protecting the personal information you may provide us through our website. This Privacy Policy describes the information we collect, how it's used, and shared.

Information We Collect

We collect information necessary to provide our excavation and grading services, including your name, address, phone number, and email. This information is collected when you engage with us directly for our services or when you opt-in to receive text messages from us.

Use of Cookies and Tracking Technologies

We use the Facebook Pixel to track marketing conversions, helping us understand our marketing efforts' performance and optimize our advertising strategies. Our use of tracking technologies is subject to change.

How We Use Your Information

The information we collect is used for delivering our services, marketing, and customer service purposes. This includes sending you text messages in response to your service requests or follow-ups, for which you have provided explicit consent. We conduct our marketing in-house and do not share your data with third-party service providers, except as necessary to store the data in our secure Customer Relationship Management (CRM) system.

Text Messaging Consent

By providing your phone number, you consent to receive text messages from us related to your service requests and follow-ups. You may opt-out of receiving text messages at any time by replying STOP to any message you receive from us.

For details on our text messaging service, including opt-out instructions, help information, carrier disclaimers, message and data rates, and how we handle the personal information collected through this service, please refer to our Terms and Conditions.

Data Security

We take the security of your personal information seriously. Our CRM uses data encryption and two-factor authentication (2FA) to protect your data. Access is strictly limited to personnel who need the information to perform their job functions.

Your Rights

You have the right to request access to the personal data we hold about you, to ask for your data to be corrected or deleted, and to opt-out of receiving text messages. To exercise these rights, please contact us directly.

Children’s Privacy

Our services are not directed to anyone under the age of 18. We do not knowingly collect personal information from children.

Data Retention

We retain your personal information until you request us to delete it or opt out of receiving communications from us.

Updates to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Users are responsible for keeping themselves updated on such changes.

Contact Us

If you have any questions or concerns about our Privacy Policy or data handling practices, please contact us at:

Tanner Burdette

(380) 205-0115

6752 Blacksnake Road, Utica, OH 43080